Terms & Conditions

Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE ONLINE SERVICES OF THIS WEBSITE. BY USING THE ONLINE SERVICE, YOU AGREE THAT YOU HAVE READ THESE TERMS AND CONDITIONS AND THAT YOU ACCEPT AND AGREE TO BE BOUND BY THEM.

GENERAL

  1. In these Terms and Conditions the following expressions shall have the following meanings:

    1. "Customer" or "Customers" or "you" or "your" shall mean you and all other persons who places an Order to purchase the Products on this website under your Login.

    2. "S&S" or "we" or "us" or "our" shall mean SB Teras Sdn. Bhd.  (Company No. 201001025242 (909156-D)) who is the seller of the Products by S&S Frozen.

    3. "S&S Frozen" shall mean the medium by which Products are offered for sale by S&S to the Customer through this Internet website owned by S&S.

    4. "Intellectual Property" shall mean inventions, literary and artistic works, and symbols, names, images, and designs for which intellectual property rights are recognized, including (without limitation) patents, designs, present and future trademark or copyright, trade name, trade dress, trade secrets, and service marks and other property rights (whether or not registered or registrable by any means), and the right to file an application for registration and protection of any of the foregoing.

    5. "Login" shall mean a Customer's access name to S&S Frozen under that Customer's registration.

    6. "Order" or "Orders" shall mean the order(s) submitted by you to purchase the Product from S&S Frozen under your Login.

    7. "Product" or "Products" shall mean any and all the products offered for sale by S&S Frozen.

    8. "Terms and Conditions" shall mean the terms and conditions contained herein including any modifications and amendments or additions thereto from time to time.

  2. All the Products sold by S&S through this site are sold subject to these Terms and Conditions. By submitting your Order for processing by S&S Frozen, you confirm and affirm that you have read, understood and agree to the Terms and Conditions in the form in which they appear at the time your Order is submitted for processing.

  3. These Terms and Conditions including the Personal Data and Privacy Policy shall prevail over any other document purporting to have a contractual effect including any S&S’s policy.

  4. The Customer shall agree to complete the registration process according to S&S’s requirements as stated on this site. The Customer shall provide S&S with complete and updated information which shall include (but shall not be limited to) the Customer's legal name, address, telephone and fax numbers (optional) and e-mail address. If the Customer provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), S&S has the absolute right to suspend or terminate the registration of such Customer and/or refuse any and all its current or future use of this site.

  5. Registration is open to residents in Malaysia aged 18 and above. S&S has the absolute discretion to refuse the registration of a potential Customer for any reason whatsoever and to terminate the registration of any of its Customers for any reason whatsoever. Once the Customer has completed and submitted its registration, we shall deem that the Customer has opted in to receive email communication and text message from us and the Customer shall be responsible for all charges imposed by the Customer’s mobile phone carrier, if any.

  6. The Customer shall be liable for every Order made under his/her Login and agrees to indemnify S&S for all claims, damages whatsoever made by any third party arising from the actions of a person placing Orders for the Products using the Customer's Login. The Customer shall be responsible for updating his registration information. The Customer shall immediately notify S&S in the event of any unauthorized use of the Customer’s Login.

  7. The Customer may place his Order via S&S’s website. After placement of Order, the Customer will receive an email acknowledging receipt of Order. For clarification, such acknowledgement of receipt of Order does not constitute confirmation of acceptance of Order and it does not guarantee stock availability. The inclusion of any Products or services on this site at a particular time does not guarantee that the Products or services will be available at all time. We shall not be obliged to supply the Product to you until we have accepted your Order by sending you a subsequent email confirming our acceptance of your Order.

  8. S&S shall make every effort to fulfil Orders placed by Customers through the S&S Frozen, but S&S shall not be liable to any person if S&S shall decline to accept all or part of an Order for whatsoever reason, including but not limited to an unforeseen change to the Products (as the case may be), or because the Products may be unavailable. If applicable, S&S will proceed to fulfil the remainder of the Order in accordance to these Terms and Conditions.

  9. Access to S&S Frozen is gained through use of a personal password. The Customer shall ensure that the password is kept strictly confidential to prevent unauthorized use. The Customer shall accept responsibility for all activities that occur under the Customer’s Login and password. S&S shall use its best endeavours to prevent any unauthorized entry to the S&S Frozen Internet site. However, S&S shall not be liable for any damages or losses whatsoever if any third party gains unauthorized access to the S&S Frozen Internet site.

  10. All pictures and images of the Products displayed on this site are for illustration purposes in order to help the Customer to recognise the Products only. The actual size, parts, shape, dimension and colour of the Products may differ and these may not reflect exactly on the pack you receive due to the random selection of fish parts.

 

PAYMENT

 

  1. Payment for Products ordered through S&S Frozen can be made by a valid VISA or MasterCard, or online bank transfer only. S&S shall not be liable for any credit card fraud.

  2. All payment in respect of an Order must be cleared before delivery of the Products. If the payment cannot be processed, the said Order will be rejected and the Customer is advised to contact its card issuer to resolve any problem concerning the use of its credit card or its selected bank in order to continue with the Order.

  3. S&S may change at any time the method by which payments for S&S Frozen Orders may be effected and such changes may be notified to the Customer by e-mail or by placing a notice to this effect on the S&S Frozen Internet site.

  4. If payment to an Order has already been made but the Order is rejected by S&S or cancelled by the Customer before S&S accepting the Order, you will be entitled for your refund but the receipt of the refund will depend on the period of time your financial institution takes to finalise the refund. S&S shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund. Cancellation is only allowed if the Order has yet to be out for delivery.

 

PROPERTY RISK

 

All risk in the Products shall pass to the Customer upon delivery to the Customer's delivery address but S&S shall retain title in the Products until such time as payment for the Products has been effected.

 

WARRANTIES

 

  1. To the extent permitted by law, all warranties, descriptions, representations or advice given as to the fitness or suitability for any purpose, tolerance to any conditions, similarity to sample, merchantability or otherwise of the Products supplied, are expressly excluded.

  2. No agent or representative of S&S is authorized to make any warranties, representations or statements regarding the Products and S&S shall not in any way be bound by any such unauthorized warranties, representations or statements.


INTELLECTUAL PROPERTY

 

  1. All right, title and interest in all Intellectual Property in all concepts, systems, written, graphic and other material relating to S&S Frozen in this website and all text, graphics, photographs, forms, diagrams and other materials published on it shall at all times remain the property of S&S. You may not copy, reproduce, republish, upload, download, post, transmit, store in retrieval system, modify, alter or display in public or distribute in any way the contents or any part of this site for any purpose without S&S’s prior written permission.

  2. S&S and other parties own the trade marks, logos and service marks displayed on this site/catalogue and/or in connection with the Products and the Customers and on-line visitors are prohibited from using the same without the written permission of S&S or such other parties. No right or license is given to any party accessing this site to use or reproduce in any manner any such marks or logos and S&S will not hesitate to enforce its right against such party.

 

FORCE MAJEURE

 

If the performance by S&S of its obligations under the S&S Frozen is prevented by reason of "force majeure" (which shall include prevention occasioned by epidemic or pandemic, fire, explosion, casualty, accident, storm, flood, drought, weather conditions, earthquake, act of God or other natural disaster or any law, order, proclamation, regulation, demand or requirement of the government of Malaysia or of any of its government agencies, insurrection, riot, civil commotion, war, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of Products or raw materials, mechanical breakdown, delay in transit, failure or problems with public utility supplies including electrical, telecommunication or Internet failure or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of S&S), S&S shall be excused from such performance to the extent of such prevention.

 

VARIATION OF TERMS AND CONDITIONS

 

S&S reserves the right to amend these Terms and Conditions from time to time or at any time in its sole discretion. S&S may, but does not undertake, to notify the Customer of such changes. It is the Customer's responsibility to review the Terms and Conditions prior to submitting any Order and S&S shall have no responsibility to notify the Customer of any changes to the Terms and Conditions prior to the coming into effect of such changes or otherwise.

 

LINKS

 

The S&S By placing an order with us, you agree to our return & refund policy. S&S reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately.

  1. internet site may contain links to other sites and pages which are not maintained or controlled by S&S and for which S&S is not responsible. When you activate any of these links or pages you leave this site and access to such site or page is at the Customer’s own risk for which S&S disclaims all responsibility and liability.

  2. S&S disclaims all liability to information or materials posted by advertisers or sponsors on this site.

 

CONTENT

 

  1. All reasonable efforts are made to ensure that the information provided on this site is correct and up-to-date. However, the information may contain any errors, mistakes, omission or inaccuracies and S&S reserves the right to correct any errors, mistakes, omission or inaccuracies. To the extent permitted by law, S&S disclaims all implied and/or express warranties and makes no representation as to the accuracy or completeness of any information on the site and S&S takes no responsibility and assumes no liability for the content of the site or anything posted on or linked to it.

  2. Neither the materials nor any information contained on this site constitute a solicitation. Such materials and information are provided for information purposes only and may be modified, deleted or replaced from time to time and at any time at S&S’s sole and absolute discretion.

 

DISCLAIMER

 

  1. By accessing and using this S&S Frozen internet site, the Customer acknowledges and accepts that the use of the site is at the Customer’s own risk. Subject to any rights the Customer may have under any consumer protection law and to the fullest extent permitted by law, S&S shall not be liable for any direct, indirect, incidental, consequential or punitive damage or for damages for lost profits or for loss of revenue arising out of any use of, access to, or inability to use the site. Without limiting the foregoing:

    THIS SITE AND ALL INFORMATION AND MATERIALS CONTAINED IN IT ARE PROVIDED "AS IS" WITHOUT ANY WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR IMPLIED TERMS AS TO TITLE, QUALITY, MERCHANTABILITY, FITNESS FOR PURPOSE, PRIVACY OR NON-INFRINGEMENT. S&S HAS NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENTS OF THE SITE. S&S ASSUMES NO RESPONSIBILITY AND SHALL NOT BE LIABLE (TO THE EXTENT PERMITTED BY LAW) FOR ANY DAMAGE OR INJURY ARISING OUT OF ANY USE OF OR ACCESS TO THE SITE/CATALOGUE, OR ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, INTERCEPTION OF ONLINE COMMUNICATION, SOFTWARE OR HARDWARE PROBLEMS (INCLUDING WITHOUT LIMITATION LOSS OF DATA OR COMPATIBILITY PROBLEMS), THEFT, DESTRUCTION OR ALTERATION OF THE SITE, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOUR, NEGLIGENCE OR, UNDER ANY OTHER CAUSE OF ACTION RESULTING DIRECTLY OR INDIRECTLY FROM ANY ACCESS OR USE OF THE SITE/CATALOGUE, OR ANY UPLOADING, DOWNLOADING OR PUBLICATION OF DATA, TEXT, IMAGES OR OTHER MATERIAL OR INFORMATION TO OR FROM THE SITE.

 

MISCELLANEOUS

 

  1. The headings and sub-headings in these Terms and Conditions are inserted merely for convenience of reference and shall be ignored in the interpretation and construction of any of the provisions contained herein.

  2. No failure on the part of S&S to exercise, and no delay on S&S’s part in exercising, any right or remedy under these Terms and Conditions will operate as a waiver thereof, nor will any single or partial exercise of any right or remedy preclude S&S for further exercise thereof or the exercise of any other right or remedy.

  3. If any provision or any part of any provision of these Terms and Conditions which are illegal, void prohibited or unenforceable shall be ineffective to the extent of such illegality, voidness, prohibition or unenforceability without invalidating the remaining provisions hereof and any such illegality, voidness, prohibition or unenforceability shall not invalidate or render illegal, void or unenforceable any other provision contained herein.

  4. These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia and the Customer and S&S hereby agree to submit to the jurisdiction of the Court of Malaysia.

 

WEIGHT


The weight of the Products we sell on S&S are gross weight. The actual weight of the Products delivered to you will be less than the gross weight. (The Products being frozen, the weight of the ice will be taken into account as part of the gross weight). S&S reserves the right to supply goods with a weight difference. 

 

 

 

 

VOUCHER / COUPON CODE

 

1. All promo coupon codes are valid for one-time redemption per user.

2. Customers can only apply ONE (1) promotion code per order. Certain coupon code exclusions may apply.

3. Some promo codes may have limited redemptions. Once they are fully redeemed, the promo codes are invalid.

4. All promo codes are not valid on products under promotions with indication that promo code is not applicable.

5. Minimum purchase amount is based on subtotal before promotion code is applied.

6. Minimum purchase requirement also excludes shipping fee (if applicable).

7. Promo codes are strictly not refundable and exchangeable for cash.

8. If a promo code is used on an order with more than one item, the discount value is evenly distributed to each item according to the item’s prorated value.

9. Any refund of a single item purchased in such order will be reduced by the value of discount attached to it. The total discounted amount will not be refunded.

10. S&S will not extend the validity for unused expired e-Vouchers. No request via any form of correspondences will be entertained.

11. S&S reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately.